ServiceNow updates platform, launched in Quebec

ServiceNow is launching a new major version of its platform. Each version is named after the city, and this time it’s Quebec’s turn. ServiceNow once again demonstrated the main functions.

Quebec is the successor to ServiceNow Paris. In the new version, ServiceNow pays special attention to the development of low-code applications and the new AI functions of the platform.

ServiceNow fully embraces low code

For those who work with ServiceNow or follow them closely, this doesn’t sound new. For some time now, ServiceNow has been offering the possibility of designing workflows with low code and improving the efficiency of business processes. The new feature is that you can use the new App Engine Studio to build a complete application with low code.

Although they are completely web-based or mobile-based applications, these applications are not completely independent. They are always applications linked to the online ServiceNow platform. The ServiceNow platform has always been the core of the application. With this, ServiceNow chose an approach, such as Salesforce with Lightning, rather than a Mendix strategy.

For more information on developing applications with ServiceNow, please see our in-depth article: ServiceNow uses App Engine Studio to fully enter the low-code market.

ServiceNow artificial intelligence solutions

In addition to the introduction of AppEngine Studio and all the templates and building blocks used to develop applications, there is also a lot of news about AI. ServiceNow has recently made some acquisitions in the form of Loom Systems and Attivio. Most of the technology of these companies is now also located in Quebec.

For example, there are many new artificial intelligence solutions that can make the lives of ServiceNow customers easier. In the field of IT operations management, predictive artificial intelligence has now been applied, which can identify problems before they become problems. Small deviations in systems and applications that cause critical problems or failures can be resolved preventively.

The possibilities of virtual agents have also been expanded. The agent can now interact more actively with the data and knowledge base to make recommendations and resolve incidents. The conversational ability of the seat has also been greatly improved.

Perhaps one of ServiceNow’s most exciting key AI solutions is AI search. This can even better handle so-called “natural language searches”, which can display tailored answers.

This kind of AI search can develop your own query to search the database for data that meets specific conditions. For example: “Show all the projects that Kees has participated in in the past three months, but he hasn’t done anything for 30 days.” This is a very specific search query, and most search solutions don’t know how to deal with it. Artificial intelligence search should be able to handle this. As long as all project data and information are stored on the ServiceNow platform.

For more information about the Quebec version, you can of course contact ServiceNow.

hint: ServiceNow uses App Engine Studio to fully enter the low-code market