ServiceNow updates workplace tools to help the company reopen smoothly with on-site hybrid support

By Brenda Fox

September 2, 2021

Tags: Apps, Mixed Workplace, Mobile, ServiceNow, Workplace,

ServiceNow is updating its workplace service delivery suite with new features to better support mixed work and successfully complete its corporate plan to reopen physical offices.

Blake McConnell, ServiceNow’s senior vice president of employee workflow products, said that the latest workplace service management update helps companies leverage their digital transformation investments by adding additional features to employees and businesses.

McConnell said: “The pandemic has accelerated the company’s digital transformation efforts because they want to create a great experience for employees and customers.”

In a recent blog post, McConnell expanded his views on the future of the workplace:

The future of work is mixed…According to ServiceNow’s 2021 Employee Experience Imperative Study, which surveyed more than 3,000 employees in large companies in North America and Europe, 65% of respondents said they prefer mixed work Ways, including digitalization and internal interpersonal communication. With this shift to mixed work, employees need choice and flexibility more than ever. Organizations that can provide their employees with a consumer-grade digital experience will be prepared for success.

ServiceNow’s workplace service delivery has a healthy updated list.Perhaps the most striking is the upcoming changes Workplace space mapping, An app that provides a way to familiarize new and returning employees with the office layout.

One of the features will be an interactive floor map, allowing employees to view facilities, find people, and get directions to workplaces and work park locations. ServiceNow has reached an agreement to acquire Mapwize, an indoor mapping and wayfinding company headquartered in Lille, France, to support such updates. Senior Vice President of Staff Workflow at ServiceNow.

“With Mapwize, ServiceNow will make it easier for people to navigate the work environment and access the workspace information and workplace services needed to maintain productivity, thereby driving the future of the employee experience,” McConnell said.

Médéric Morel, CEO and co-founder of Mapwize, added in a statement: “With ServiceNow, we have a unique opportunity to expand our technology to help global organizations navigate a mixed work environment.” “Our technology Combining with Now Platform and Workplace Service Delivery Suite will eliminate the pressure and time of navigating in the workplace, enabling employees to remain agile and efficient in any environment and on any device.”

Many of ServiceNow’s updates to the Workplace Service Delivery Suite are focused on providing a high user experience for returning to the office and providing better support for mixed work. Other notable updates include:

• Workplace booking management The mobile function has been added to its smart and intuitive booking function, providing employees with a self-service way to easily book workspaces, desks and meeting rooms.
• this Workplace space management The app provides a single solution for the facility team to measure and define flexible or permanent spaces, and eliminate old spaces to optimize the company’s real estate portfolio. To support social distancing, users can measure, define, and maintain space types to understand the capacity and utilization of rooms, floors, or work spaces.
• Update to Workplace case management Let the organization standardize the process, interaction and fulfillment of inquiries, requests and case transfers.
• Workplace visitor management Enables organizations to register guests seamlessly, manage safe and reliable check-in procedures, and provide health checks for visitors who join the local area. Employees and workplace managers can use virtual agents to register visitors and automatically communicate, badge printing, and paperwork before visitors arrive.
• Serve immediately Case and knowledge management Allows companies to standardize documents and the fulfillment of employee queries and requests. This improves efficiency and provides a better employee experience.
• one Staff Service Center It will allow the organization to provide employees with a single place to quickly obtain services from HR, IT or other departments.

In addition to these tactical functions, extensive support for reports and dashboards allows a wide range of users to quickly visualize data using predefined reports and dashboards-customized for each workflow. Users can also easily publish reports to URLs and dashboards for easy data sharing.

As companies invest in the digital transformation of IT and customers, IDC analysts recommend that such investments should also apply to their own work environments.

IDC Research Manager Juliana Beauvais said: “Organizations quickly realized that work is no longer just a place, but an activity, accelerating the need for digital transformation.” “Future work will be mixed and distributed. The company needs to work in Automate complex workflows throughout the enterprise to increase productivity and enhance the employee experience.”

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