ServiceNow will work more closely with Adobe

During ServiceNow’s Knowledge 2020 digital experience event, many new announcements were made. This year’s knowledge activities for partners, customers and developers focused on ServiceNow’s workflow to accelerate digital transformation and usher in a new era of post-COVID19 experience for employees and customers.

ServiceNow will work more closely with Adobe. Through the partnership integration between Adobe and ServiceNow, it is now possible to connect data from the Adobe Experience Platform to the ServiceNow customer service management workflow. According to ServiceNow, this can create a seamless, interconnected customer experience with a complete understanding of the customer.

COVID-19 is changing the way people want to work and the way companies communicate with employees. Now that offices can be reopened slowly, it is important to have a solution that balances employee needs with business needs, ServiceNow said.

Now supports mobile apps

Customer support never stops, and it continues 24 hours a day. In the Now Support portal, partners and customers can manage all users, instances and upgrades from a central location. From now on, the portal can also be accessed via a mobile application, and customers can request after-sales service, ServiceNow reports.