This “how to” video describes the initial configuration of Resolve Service No Gateway to support service catalog items and resolving requests from ServiceNo. We’ll focus on revising the new joiner’s service catalog item and how we’ll revise custom fields (or variables) from the service – so we can use those values in our runbooks and automation. The “new user onboarding” primer video for the “how to” video can be found here: https://vimeo.com/339942909