With the acquisition of Loom Systems, ServiceNow is using AI-supported tools to expand its ITSM product portfolio. These aim to promote IT service and operation management, and make IT operations more transparent.
The more complex IT operations, the more difficult it is to determine the exact cause of the abnormality. Problem: There is simply too much log data to evaluate. Machine learning can accomplish this task well. This is exactly what Loom Systems, an Israeli start-up company, has specifically researched, which has now been taken over by ServiceNow.
Through the acquisition, ServiceNow is using AI-supported AIOps tools to expand its own IT service management product portfolio. AIOps is a term coined by Gartner to stand for “artificial intelligence for IT operations.” The AIOps platform uses artificial intelligence and machine learning to analyze a large amount of IT operation data to identify usage or utilization. Based on this, you can better predict problems and avoid bottlenecks.
Picture: ServiceNow
Jeff Hausman, Vice President and General Manager of IT Operations Management at ServiceNow, said: “Today’s IT departments are struggling to meet expectations and keep pace with the growing demand for new digital services.” “By integrating ServiceNow’s AIOps and workflow automation tools with Combining Loom Systems’ expertise in log and measurement data analysis, IT departments will be able to proactively identify operational problems and better resolve them.”
Loom Systems will upgrade ServiceNow’s IT Service Management (ITSM) and IT Operations Management (ITOM) solution portfolio. These can help companies improve productivity and operational efficiency through standardized platforms. With the help of AI, IT managers should now expand the knowledge base about their own IT operations and better understand the causes of problems. This enables you to automate countermeasures and reduce the number of IT incidents.
This option is particularly relevant for companies in the digital age. They often face new problems that are difficult to determine in advance. Loom Systems’ tools can help automate manual processes, alleviate operational problems in new environments, and maintain high standards of availability for customers and employees.
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