Staff Machine Learning Engineer-ServiceNow

Report this position to: Director of Customer Interaction

Are you passionate about the role of artificial intelligence in the revolution in creating a world-class customer experience? Are you a multitasking program that can handle almost all problems encountered in functional/technical areas and regions? Can you articulate your vision and bring excitement for what is to come?

Who we are and what are we looking for

The IT customer experience team is building a world-class after-sales customer support experience for our internal stakeholders and external customers. Customers can take advantage of our wide range of self-service solutions, such as: knowledge, community, mobile, portal, virtual agent, document and service automation. We are looking for machine learning engineers to advance our solutions by solving application problems in natural language understanding, general predictive intelligence, and core machine learning/AI tools and technologies.

You will use ServiceNow’s NLU and AI engines and/or the latest open source AI technology to evaluate and design ideal solutions. Keeping up with ML/AI industry trends and advancements is crucial, because this role will provide strategic guidance and innovative ideas on how to creatively apply the latest models and algorithms to solve customer support solution requirements.

This role also acts as a communicator, promoting AI throughout the IT customer experience product portfolio, assisting in brainstorming and executing strategies to best utilize the prospects of AI in various use cases.

At ServiceNow, we believe in unleashing the full potential of our products and using them throughout our business (we call this Now on Now). Through “zero customer”, we become a strategic partner of the product development team to minimize customer problems and help determine the product direction. The core goal of our team is to provide solutions to help our customers easily solve problems and minimize the need to create cases. Successful execution can bring satisfied customers, and can maintain operating expenses to achieve long-term rapid growth.

Ideal candidate

ServiceNow is looking for enthusiastic, technical and dynamic leaders with the following attributes and activities:

• A bachelor’s degree or equivalent in data science, machine learning, computer science or related technical fields with 3-5 years of experience
• Have experience in training machine learning models and extrapolate the results into the application
• Proficient in algorithms and data structures, and implement them in Java or Python
• Experience in designing and constructing data and AI/ML-supported platform architectures, products and applications, including data analysis, optimization and retraining
• Experience in large-scale large-scale batch processing and streaming updates, as well as classic relationships and modern large-scale data management techniques in transactions and analytical queries
• Have the opportunity to transfer learning and understand the open source NLP library
• Able to build NLP data pipelines and perform data transformation to fit deep learning models for language learning
• High energy, self-starter, with the ability to learn new technologies, and the ability to collaborate and enthusiastically cultivate data and AI/ML culture
• Adapt to the changing and rapidly changing environment
• Experienced, able to work with development teams in agile environments in a broad geographic location
• Strong written and oral communication/expressive skills
• Possess ServiceNow platform and technical knowledge;

Are you ready for the next challenge?

You will use your passion for AI to promote change and ensure that the experience exceeds expectations. This requires the strategic advancement of a shared vision through solutions and data improvements to deal with severe challenges.

We are looking for people who can take us into new realms-people with ideas, experience and successful experience. If you find this to be an exciting challenge, we look forward to hearing from you.

ServiceNow is an equal employment opportunity employer. All eligible applicants will be considered for employment regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity or veteran status.If you are a disabled person, need reasonable arrangements to complete any part of the application process, or have limited or unable to access or use this online application process, and you need an alternative application method, you can contact us at [email protected] Seek help.