With the help of ServiceNow, TeamViewer has gained new intelligent workflow functions and has ensured better asset and IT operation management for large enterprises.
TeamViewer announced its integration with ServiceNow and has new features already available in the ServiceNow store, bringing broader and more in-depth features to operations and IT asset management.
Eating newer remote support agents will be more effective. The incorporation of the TeamViewer dashboard provides greater efficiency in managing multiple support requests simultaneously.
The main enhancements of the new integration include:
- Support autonomous remote control of corporate assets managed by ServiceNow
- Batch configuration of multiple devices for remote control through ServiceNow CMDB
- Centralized control of autonomous access rights with new security features
- CMDB project is automatically linked to any ServiceNow task to enable independent remote control
- Detailed central connection report
Customers can connect to end-user devices to troubleshoot issues on the ServiceNow platform-now they can also access standalone company devices with a single click on the same screen. With new and enhanced asset management, with automation and batch configuration, IT maintenance and monitoring tasks will become easier and faster.
Alfredo Patron, Vice President of TeamViewer Business
To use the integration, the company needs to have a ServiceNow license and a TeamViewer plan. These advancements have brought greater flexibility and agility to IT companies.
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