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When customer service organizations scramble to adjust their business to the new reality of closed offices and storefronts, most people feel that they have only two choices: change the level of staff or change the process.
Understand how to adopt the strategy of proactively solving these two options to achieve the level of attention to customer needs. Watch this webinar to learn the following key points:
- Examples of how large companies and organizations (such as Basware, Proximus, Tennessee, etc.) can better link engagement with operations
- Best practices through self-service automation solutions
- Ways to give agents more and more effective capabilities
The Big Debate: Expansion or Optimization-Current Adjustment of Your Customer Engagement Method
Speakers:
Paul Selby, Director of Product Marketing, ServiceNow Customer Workflow
In-depth understanding of customer service technology
#big #debate #expansion #optimization
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