Paris and Tysons, Virginia-(Business line) -ENGIE IT is a business unit that supports global business and is part of ENGIE (EPA: ENGI), which is a global reference for low-carbon energy and services. ENGIE IT, ENGIE’s global partner for IT and digital technology, today announced its cooperation with DXC Technology (New York Stock Exchange: DXC) to successfully implement and launch the certified global ServiceNow Center of Excellence (CoE). CoE is composed of a team of nearly 50 practitioners from ENGIE IT, DXC and ServiceNow. It will guide the ENGIE business unit to modernize its processes and provide practical innovations to accelerate its digital transformation.
CoE utilizes ServiceNow’s leading digital workflow capabilities to provide ENGIE with a more flexible, industrialized and cost-effective enterprise service management (ESM) solution. ENGIE IT provides an innovative high-performance ServiceNow solution that can provide an enhanced digital employee experience for more than 170,000 employees in more than 50 countries/regions.
“Digital technology has now become an indispensable part of our work and life. Given its undeniable advantages, it can increase productivity, process automation, collaboration, data insight, etc., so ENGIE IT has strategic ambitions and actively supports The digital adoption and success of ENGIE. The ServiceNow Center of Excellence is an important part of ENGIE IT’s response to this opportunity,” said Matthieu Pestel, general manager of ENGIE IT.
Pierre Bruno, vice president and general manager of DXC Southern Europe, said: “Our application services enable customers to simplify platforms and modernize processes while reducing costs.” “Working with ENGIE IT, we will help them achieve business agility, resilience and operations. Efficiency-Provides an improved customer and employee experience at the same time.”
ENGIE IT CoE Services benefit ENGIE business departments and employees
The immediate deployment of CoE to more than 50,000 ENGIE employees through ENGIE IT’s MyPortal solution will accelerate the digitization of business processes across multiple functional areas including IT, human resources, finance, procurement, facility management, and network security. The joint team of ENGIE IT, DXC and ServiceNow will provide competitive innovative services, including:
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The combination of ServiceNow solution development and first-class implementation methods can provide excellent IT and business operations capabilities;
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Launching innovation laboratories in the Americas, Europe and Asia, which will accelerate the development of improved digital workflows and employee experience use cases through DXC’s “design thinking” approach; and
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Change the experience of ENGIE employees through next-generation solutions that utilize technologies such as artificial intelligence, chatbots, real-time chat, and improved virtual and remote experiences.
Olivier Mollet of ENGIE Agile said: “The ENGIE IT ServiceNow Center of Excellence is a unique set of technicians, IP and innovative products that will further enable ENGIE business units to use NowPlatform® as the foundation for digital transformation within the enterprise.” Business Solutions Director.
Nicolas Leszek, Managing Director of DXC ServiceNow in Southern Europe, added: “DXC is proud to be part of the global ServiceNow CoE model.” “With ServiceNow as a global strategic partner, DXC will help ENGIE IT provide excellent operations and business-leading solutions. .”
ENGIE IT helps ENGIE IMPACT accelerate its digital transformation
ENGIE Impact is an ENGIE business unit that can provide sustainable development solutions and services to companies, cities and governments around the world. It is one of several business units that will benefit from CoE.
Mark House, Vice President of Information Technology at ENGIE Impact, said: “Digital solutions are the foundation of large-scale sustainable development transformations. This transformation is extremely complex and affects all aspects of the enterprise.” The ENGIE IT ServiceNow Center of Excellence will implement the NowPlatform® design. Setting extremely high standards is essential for promoting operational excellence and measuring the quality of IT services provided. ”
Birama Traore, head of the ENGIE IT Service Excellence Center, said: “Partnering with ENGIE Impact is a good example of how ENGIE IT will provide a structured implementation method to transform IT workflows within a few weeks and achieve a substantial return on investment.” DXC Technology, as our global strategic partner, enables us to deploy a team of skilled ServiceNow experts worldwide within a few days to support strategic IT projects of the ENGIE business unit. ”
About DXC technology
DXC technology (NYSE: DXC) helps global companies run their mission-critical systems and operations, while modernizing IT, optimizing data architecture and ensuring security and scalability across public, private, and hybrid clouds. After decades of innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to provide a higher level of performance, competitiveness and customer experience. Learn more about the DXC story and our focus on people, customers, and operations execution on www.dxc.technology.
About ENGIE IT
ENGIE IT is a business unit for global business support and is part of ENGIE (EPA: ENGI). ENGIE is a global reference for low-carbon energy and services. ENGIE Group is the global partner of ENGIE Group’s IT and digital technology. It works with ENGIE business units and their teams to implement and run IT and digital transformation projects. By providing services and solutions to promote the Group’s operational excellence, ENGIE IT is creating a highly interconnected collaborative environment to realize the transformation of ENGIE.
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