Santa Clara, California–(Business Information)–ServiceNow (NYSE: NOW) is a leading digital workflow company dedicated to making people work better, today announced the launch of the Now platform Rome released. The latest version of the Now platform provides hundreds of innovations designed to enable organizations to adapt to the age of mixed work—evolving business models, managing employee fatigue, and expanding automation and application development across the enterprise.
ServiceNow has a customer base that represents nearly 80% of Fortune 500 companies, helping organizations in various industries and regions to meet the challenges and opportunities of the new world of work. As the global economy expands at its strongest post-recession rate in 80 years, the Now Platform Rome edition provides organizations with the tools needed to quickly create agile work environments, provide compelling customer and employee experiences, and accelerate innovation so they can A new economy.
“The rapid development of mixed work has accelerated the trend of digitization and changed forever 21Yingshi Century business model,” said Chirantan “CJ” Desai, Chief Product and Engineering Officer of ServiceNow. “Our customers need digital platforms that can achieve seamless and compelling employee and customer experiences in any environment and help them stay agile, Flexible and efficient. With our latest version, ServiceNow is a workflow solution that can help companies navigate important working moments in the new economy. ”
Reduce employee fatigue through a simple, engaging experience
With the release of Now Platform Rome, new employee-centric solutions provided through a unified employee experience platform enable organizations to create simple and engaging employee experiences from anywhere, so employees can browse important work moments easily and confidently. New and enhanced solutions include:
- Employee center As a digital command center for a mixed workforce. It provides employees with a single connection interface that can quickly and easily find personalized information, complete tasks, get help, and request services across departments (including IT, human resources, facilities, procurement, and legal) in one place. The employee center reduces the time employees spend seeking help and reduces application fatigue by integrating necessary information into one place. Organizations can easily organize information and services into dynamic and personalized themed pages so that employees can easily find the answers they need. The employee center will also be integrated with Microsoft Teams to meet employees.
- Employee journey management Guide employees through important moments through interconnected experiences in cross-departmental journeys such as onboarding, job transition, and departure. It also enables HR teams and managers to personalize resources, plans, and requirements on the same platform.
In today’s increasingly challenging talent environment—3.6 million Americans quit in May 2021 alone, fatigue may be a factor in turnover—digital transformation is no longer just a driver of growth and productivity. It is necessary to help employees find a better balance in a mixed work environment and allow them to maintain creativity, productivity and engagement.
Phil Carter, IDC’s Global Vice President and Head of Technical Agenda for WW CIO Suite, said: “In the process of transitioning to mixed work, the mission of the organization is to make the overall employee experience efficient, frictionless and collaborative, which in turn stimulates participation and Increased productivity… “Simplifying the employee experience is critical to achieving this goal, ensuring that employees can access work solutions in one place, anywhere, and in multiple ways. We expect that ServiceNow’s new solutions will provide employees with more resources and strive to make their lives easier in the new working era. ”
Accelerate the automation of the entire enterprise
The shift to mixed work, coupled with an ever-expanding talent shortage, is accelerating the automation of the entire enterprise. Large-scale automation will become a top priority for companies in the 21st century to ease the pressure on employees to manage mundane tasks and enable them to focus on projects that drive business value.
With the release of Now Platform Rome, ServiceNow brings powerful new artificial intelligence and automation features, enabling IT teams to work smarter, simpler, and more efficiently anywhere:
- Automated discovery Identify ten opportunities for automated work from more than 180 topics using ServiceNow applications such as virtual agents, automatic routing, and agent assistance.
- Health log analysis enhancements By using ITOM Predictive AIOps, it helps to detect problems before they occur and affect users, and solve them automatically. This extends the ServiceNow ITOM Predictive AIOps (previously launched with the Now Platform Quebec version) and builds on the innovative technology of Loom Systems.
Realize the rapid development of modern mobile experience
Now, every company is a software company, reshaping and creating new business models through digital products and services. In a mixed work environment, employees and customers need to access critical business applications from anywhere via mobile devices.
In order to meet the needs of an increasingly busy workforce, ServiceNow launched Mobile application generator, Allows developers to quickly build and configure fascinating mobile applications for iOS and Android through an intuitive interface, enhanced features, and guided experience.
Create a seamless customer experience and solve problems quickly
Organizations must be able to expand service operations to handle higher customer expectations and requirements, and provide customer service agents and teams with the information they need to quickly resolve customer requirements anywhere and on one platform.
The Now Platform Rome version can help companies from all walks of life quickly solve problems and provide a better customer experience, thereby improving customer satisfaction and loyalty.new Customer Service Manual: Key Layout Enhance the user experience and allow agents to solve problems quickly, so they can focus on key process tasks and data that drive better business results.
What customers and partners say about the Now Platform Rome version:
Joseph Cevetello, Chief Information Officer of the City of Santa Monica, said: “We use ServiceNow to provide citizens with the services of the 21st century in the way they need them today, especially after the COVID. Digital customer service is key.”
“Our organization continues to increase agility while simplifying and standardizing workflows globally, providing more than 350,000 employees with a central location to access everything they need. The significant increase in hybrid work will only accelerate the resolution of complex business processes Demand. Employee onboarding and returning to work are good examples of how the Now platform can help change our employee experience while providing tangible benefits,” said Stephen Mansfield, Deloitte America’s Chief Information Officer. “ServiceNow enables us to integrate isolated employee systems and processes, transform work into digital workflows, and create outstanding experiences for our employees and customers, ensuring that they also provide a personalized experience and keep employees connected throughout the enterprise .”
Christian Ring, ServiceNow Technical Platform Architect at DnB Bank, said: “The new feature to monitor the health of our instances helps me identify differences, problems, and increase the awareness of our ServiceNow developers and how to follow ServiceNow best practices.” “Previously The task that took hours and required me to do a lot of manual work is now an automated process and part of our developer workflow. This improves the quality of future implementations and enhances the overall health of our ServiceNow instances. Now Platform The Rome version will give us more opportunities to automate our development pipeline in ServiceNow, and I’m very excited about it.”
Mishel Podolskis, head of the Mercedes-Benz ServiceNow platform, said: “In the past few years, ServiceNow has become one of Mercedes-Benz’s main platforms for digital transformation and the use of digital processes. Efficient and goal-oriented transformation is essential. The employee center will take us to a new level of development and allow employees to use various company services in a single view. ”
“At Kiwibank, our goal is to make Kiwi better. We achieve this goal by focusing on creating extremely simple experiences for our customers and our own employees. Kiwibank Digital and Technology Product Manager Nathan Hope According to Nathan Hopkins, this may be complicated by different systems and manual processes. “As we continue to simplify, standardize, and digitize processes across the organization, and redistribute the productivity time saved through ServiceNow to more In high-value activities, we have seen the great value of the Now platform. We look forward to ServiceNow’s continued investment in Playbooks and our future use of Playbooks, especially in customer service management, to help drive growth, increase productivity, and enhance business resilience. ”
“The COVID-19 pandemic has brought huge challenges and opportunities to SnapNurse. We are proud to be able to provide more education and COVID vaccine opportunities in underserved cities and rural communities in the United States through our SnapClinics,” said SnapNurse, founder and chief executive Executive Officer Cherie Kloss said. “The ServiceNow platform and ServiceNow vaccine management solutions help us manage COVID vaccination plans, inventories, and reports, ensuring that data flows are safe, consistent, and up-to-date. We see the continued value of the ServiceNow platform and can continue to provide healthcare services to American citizens.”
Availability
The Now Platform Rome version is officially released today.
extra information:
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Watch the demo Employee center.
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Read the blog detailing new innovations designed for the following purposes manufacturing, Healthcare and life sciences, telecommunications with Financial Services It is also being announced with Rome.
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CJ Desai, Chief Product and Engineering Officer of ServiceNow, shared more insights and innovations in his blog.
About current service:
ServiceNow (NYSE: NOW) is building a world of work to work better for people. Our cloud-based platform and solutions provide digital workflows to create excellent experiences and release productivity for employees and enterprises. For more information, please visit: www.servicenow.com.
© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now and other ServiceNow logos are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names and logos may be the trademarks of the respective companies with which they are associated.
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