This is how ServiceNow narrows the knowledge gap

A survey conducted by the Swedish Computer Corporation in the spring looked at several brake pads that hindered efforts to reduce the deficit. In addition, there are several factors that exacerbate this impact, especially the lack of opportunities for universities and colleges to take care of all those who are interested in continuing their IT education. In 2017, more than 9,000 qualified first-time applicants received various IT education; but only more than 5,000

This means that the company itself will find opportunities to take action to fill the skills gap-especially when the demand for its services grows so fast that the knowledge gap becomes apparent. ServiceNow has partnered with training company Academy to quickly train consultants on the company’s platform to provide them with the basic knowledge needed to work with company partners. These courses are based on education in the form of accelerated learning, and consultants are hired after the college’s sister company Academic Work finishes their studies.

The training takes place in the summer and ends in September. It not only provides technical knowledge, but also prepares you for your expectations for a consulting position. The education courses include ITIL service management, ServiceNow basic knowledge certification and courses in communication, project management, presentation technology, demand management and customer work.

“When you develop rapidly like us, it will not only bring business, but also challenges. Our partners and their customers need more knowledgeable consultants, and we need them now. Of course, such courses are not It cannot replace years of university education, but it provides a natural first step for work and life, and also provides an opportunity to focus on a rapidly growing field and continue to study in that field,” said Frederick Wennmark, Director of ServiceNow Technical Sales. Sweden, and added:

“At the same time, regardless of previous background or academic performance, education is open to anyone over the age of 18 and with the right qualities. In modern working life, you can’t blindly stare at your previous work, this is what you want to do Things, and how good under what circumstances. Trained solutions will affect every aspect of the business, from customer service and IT support to finance and human resources.”

Kerem Aktas is a consultant for ServiceNow and his responsibilities are described as follows:

“Working with ServiceNow is about understanding the needs of customers-why do customers make changes? What do they want to achieve and what value they hope to get from the change? This is closely related to the consulting behavior throughout the process. And guide customers by providing suggestions This is not only to help achieve technical capabilities, but also how to best apply technology to existing needs. How technology can support them to make them better.”

Kerem Aktas looks forward to welcoming new colleagues and greetings:

“If you are really interested in participating in the transformation and digital journey that the company is going through now and for many years to come, I believe that ServiceNow is not only the best technology that is definitely worth investing in, but also the most interesting technology to work with.”