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UpSíVale accelerates its digital transformation through ServiceNow technology implemented by CSQ Tech and Abacon.
Accelerate transformation
None of us Vale Restaurants Okay, okay? Few people will say they will not.This French company has been operating in Mexico for 22 years, has operations in almost the entire Republic, and has more than 120 million transactions per year Serve 15,000 active customers with more than 5 million operating cards.
To support this activity, at the end of February, it started using a new technology platform whose purpose is to carry out digital transformation, automate repetitive, cumbersome or annoying workflows, and save costs.
Through ServiceNow technology, he has enabled a cloud platform that enables him to improve the end user experience, increase customer loyalty and employee loyalty, thereby making their work easier and inspiring them to improve performance.
After benchmarking different platforms, ServiceNow is used as a service desk solution to keep it independent of the processes previously managed by the supplier and to enhance information management, operability and visibility.
ServiceNow technology will enable Is good Obtain clear and accurate information in real time and cover certain regulations to meet the purpose of the audit.
As part of the project, ITSM process (Incidents, requirements, problems, changes and CMDB). There is also a discovery module for automatically updating the CMDB.
Accelerate transformation
“The company’s digital transformation is the most exciting thing that has happened to us; Gerardo Yepes, CEO of UpSíVale, said: “This is very challenging. As a company and brand, we have a responsibility to change the company’s culture. To achieve this goal. “
CSQ technology and Abacon Is the company that implemented the platform within three months
“In another country, a similar implantation took a year. Srikantan Madhavan, head of the UpSíVale system office, said: “The tool is very mature and helps our partners who implemented it with the UpSíVale team have the correct main settings. “
All consultants participating in the project have ITSM Pro certification, which is the highest qualification of ITSM in ServiceNow. This can provide the best advice for each customer.
This approach shows that the consulting area is considered at the beginning of the project, which allows UpSíVale to establish goals for each process, which can be followed even after the implementation is complete.
ServiceNow Partner Director Alejandro Martínez emphasized that the company he represents focuses on developing digital transformation solutions and is happy to support UpSíVale’s efforts in this regard.
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Alberto Badillo, CEO of Abacon Explained that the integrator has more than 30 years of experience. It started as an SAP partner and consultant and has been promoting ServiceNow, focusing on digital projects, and monetizing and automating their work through employee activities, thereby enabling them Get rid of manual operation activities.
CSQ Commercial Director Juan David Claudio Costeño emphasized the vision of the CIO of UpSíVale and the vision of the employees to carry out the project without frustration.
“Starting from the first approach with customers, we will be transparent and draw a customer travel or customer travel route map so that the projects that interest them can be realized; UpSíVale’s expectations are based on what ServiceNow can achieve.
“This is very important because we have defined a scope and combined it with a fully compliant work plan, even though there are incidents in most projects.”
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