Workflow automation: eliminate daily work!

It’s actually very simple. In the increasingly digital business world, anyone with a business model based primarily on simulation, manual control, and execution processes will encounter problems. A big problem. McKinsey found in a study in April 2018 that the combination of fast-growing networks and globalization requires companies to focus on speed and efficiency.The first step is Digital workflowLater became Automated workflow Let us transform.

Three simple steps Analog-digital-automation Determine the future value chain. Those who apply the sequence of processes precisely to their business, turn the indicator to the left and enter the fast track in terms of innovation speed, efficiency, employee satisfaction, and economic sustainability.

Forrester’s research “Using ServiceNow to Promote Digital Transformation and Business Value” shows that among 32% of business and technology decision makers, “accelerating digital business transformation” is the most important driving force for process improvement. In 2020, no one has to prove why digital processes are introduced and why they should be abandoned.

Let us take a closer look at the three-step process. If the existing manual workflow is dedicated to digital processing, the efficiency improvement will be very low. Ralf Schnell, a senior platform evangelist for ServiceNow, knows: “Pure digitalization has not succeeded; on the contrary, the process must be quickly initiated on a digital basis when feasible and sensible.”

Only: Which processes can be profitable? According to platform expert Schnell, the scope is huge-at the lower end of the scale, there are standardized routine tasks that are repeated over and over and can be easily automated on a digital basis. “For example, if I create a webinar as a digital object on the platform and reach a certain state, I can send an automatic message to the webinar’s speakers to solicit feedback. This is effective and useful-because People are forgetful. But the system is not like that.

As a result, standardized tasks can be automated relatively easily-if you recognize them, you can fully digitize them and protect them accordingly in situations where safety is critical (for example, resetting a password). Details like these ensure that automated processes are highly recognized by employees.

In the ServiceNow survey, eight out of ten employees from highly automated companies confirmed that automation simplifies work processes, improves efficiency and increases productivity.Seven out of ten people even see through automation Job Satisfaction Optimize and increase the creation time and development opportunities.

There are so many standard processes. At the other end of the scale of automation, it becomes very technically complex. After the obligation comes, you are free to choose, because all non-standardized processes must be added to achieve perfect operation of automation. “In the Now platform, we use a machine learning system for this,” Ralf Schnell explained, adding: “We can use it to’train’ the intelligence of digital workflows on the extensive comparison database of machine learning. In fact It has higher quality and speed. More than humans can do.”

Before the process is automated, the current situation needs to be analyzed. What costs are currently incurred by these processes? Individual events must be tested.

For example, take an IT ticket as an example: How much cost does the IT ticket to reset the password cause to the company, including all related follow-up costs, including the productivity loss of the relevant employees? If you know these numbers, check what financial results can be achieved by automating the workflow.

“For our customers, we use a value calculator in this process, for example, it maps certain scenarios for human resources or IT,” Ralf Schnell said. “The value calculator is based on assumptions, and these assumptions are based on data sets from well-known analysis companies such as Forrester and Gartner. Then, we discuss wise and necessary individual adjustments with customers in a transparent and open manner. Because we accurately achieve the core of automation Very important”

(Non-proprietary) The financial value of automated workflows The cited Forrester research results show operations performed through the ServiceNow platform.Therefore, the company can

• New applications in Half the time with one 1/3 of the cost emission

• of Increase the speed of innovation by two and a half times

• Such as Deploy 15% of IT service personnel to complete higher-value tasks

In addition to improving key economic indicators and efficiency, the two companies have also managed to significantly increase the job satisfaction of developers and retain talent.

Automated workflow is the real routine killer. Thereby helping people. Because these are not for routines. Ralf Schnell said: “In the long run, routines are incredibly exhausting for us humans.” “At some point, we just make mistakes precisely because we are humans. On the other hand, machines like Routine.” 85% of IT executives surveyed by ServiceNow said process automation has increased employee satisfaction, and 87% confirmed that process automation has increased the time available for high-value tasks.

The three-step process-analog-digital-automation outlined at the beginning may seem simple at first glance, but it is possible to produce powerful three-step results when professionally implemented: higher process efficiency through automation-better and more satisfied employees -Better economic indicators. So: kill your routine! It’s actually very simple, isn’t it?