Credit: ServiceNow
Vonage, a commercial cloud communications provider, has expanded its contact center capabilities to include seamless integration with digital workflow company ServiceNow.
The Vonage Contact Center will be integrated with ServiceNow’s enterprise-level customer service management solutions to provide an integrated unified platform. It is designed to provide the agent with context and relevant data and workflow.
Vonage said it will also be suitable for companies that use a combination of CRM tools and digital workflow applications across the organization, especially those that use hybrid, multi-vendor and traditional solutions.
“With the ability to provide solutions that support ServiceNow and other leading business applications-all in our Vonage Contact Center solution-we are helping companies leverage their mission-critical productivity tools and the workflows they require to improve their Agency efficiency, said Jay Patel, Chief Product Officer of Vonage.
This integration will allow Vonage to expand its market reach and currently has more than 6,200 customers worldwide.
Vodafone is already a customer who has used the new integration features to combine with senior digital operations product manager Prakash Shah. He said that the company hopes to increase customer visibility and support experience for large enterprise customers. The new integration will help achieve its results . .
He said: “Deep integration with ServiceNow enables our global service desk team to operate within the platform and respond to calls equipped with all the correct information about customers and call history.”
“In addition, all interaction data can be automatically captured in ServiceNow, thereby enhancing customer visibility. VonageContact Center helps us provide a great experience for customers and service desk teams.”
TagsVodafonevonageServiceNow
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