A cura di Jordi Ferrer, Vice President of ServiceNow and General Manager of the UK and India
Every day is a decisive day for the company’s success. This is especially true during this period. All over the world, companies are facing incredible challenges due to pandemics and pandemics, but it is also important to recognize the opportunities created by this event and the success it may bring. The main focus now is obviously how to make positive factors last and ensure continuous improvement.
The first step is to understand what you want to achieve (before deciding how to achieve it) and at the same time accept the idea that you need to be prepared to adapt to any changes. However, in general, the priorities remain the same, namely protecting and growing the business, cutting costs, and shifting from managing risks to prioritizing risks.
Workflow can turn these goals into reality, bringing simplicity and clarity to all business functions. But what should be the path to the workflow and how should they be used to improve the results?
Win people’s hearts
Work flow is the key to changing and adapting to new ways of working. However, human beings will naturally oppose change, not to mention the people within the company who are accustomed to making decisions and taking many responsibilities.
This is because function-oriented organizations create functional islands, and the initial change may be an uphill struggle. In the contemporary business world, companies are cross-functional. If data is locked in one place, efficiency and productivity will be affected. This is why it is important to shift the focus from “how we did it in the past and how we make the old system work now” to “what is the correct way to do this now?”.
A key part of achieving this goal is to change the minds of business leaders and convince them that the change is necessary by demonstrating rather than telling about the benefits of the workflow.
Change can be daunting, but don’t fall into the misunderstanding that change can only be done by starting over. In fact, the best way to move forward is to use what is available, but to make it work better. This is the least disruptive and most cost-effective way to succeed in the workflow.
The future of work becomes reality
Today, people have some misunderstandings about artificial intelligence and work automation due to the huge changes that are taking place but have not yet been realized.
ServiceNow Chief Innovation Officer Paul Hardy said that when defining the purpose of artificial intelligence and machine learning, companies should focus on “The robot that manages our work” Rather, look at how this technology can help you do your work as efficiently as possible by automating mundane and time-consuming tasks.
In short, it’s about prioritizing experience. Anyone who has ever endured the frustration of poor service, which is why companies must focus on not only providing the right experience for customers, but also providing the right experience for employees. Only in this way can the organization remain competitive and succeed in the future.
You don’t have to think about complicated processes, just have the right tools to facilitate and optimize your workflow. The rest will follow.
Find a single source of truth
As changes occur, it may be difficult for different systems and isolated teams to access a single source of truth. But with a clear view of the data, business leaders can ensure that everyone sees their best state, making it easier to achieve business goals.
This is why it is important to have a single data model that supports workflows and the right strategies to implement them. This allows for a unified business platform and seamless integration, which is the basis for the best workflow that produces outstanding results.
in conclusion
The potential of workflow is huge. It is a technology that can bring speed and clarity to complex business processes and enable employees to work more efficiently. This means more time to focus on what is really important to the customer experience.
The entire workflow adoption process does not need to be complicated. If the company creates a single source of truth, wins the hearts of customers, and understands the potential of the workflow, they will be on the road to success.
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