Xerox announces the establishment of a new CareAR software development company

Xerox announced the establishment of CareAR Holdings, a holding company that brings together CareAR, DocuShare and XMPie platforms. CareAR received a $700 million post-investment valuation and raised $10 million in equity investment from ServiceNow, a leading digital workflow company.

CareAR will be led by Steve Bandrowczak, President and Chief Operating Officer of Xerox. In addition to his current responsibilities, he will also become the chairman of CareAR’s board of directors. Sam Weisberg, the founder of CareAR, will become the company’s president.

CareAR’s advanced service platform integrates DocuShare’s content management system, XMPie’s multi-channel communication solution, and the artificial intelligence service Alto AI developed by Xerox PARC. With the help of visualization tools and easy access to data, this allows us to improve service maintenance to a consistently high level—both for employees and end users. By doing so, service providers can reduce operating costs and reduce greenhouse gas emissions. The new CareAR platform is powered by augmented reality (AR) technology that Xerox acquired when it acquired CareAR earlier this year. The solution is integrated with ServiceNow® field service management, enabling service technicians to leverage the knowledge of more experienced experts through real-time AR guidance.

CareAR AR technology is reshaping the service support ecosystem and solving key sustainability and labor management challenges, including the convenience of data access, retirement and other talent issues.

“CareAR provides the tools needed in service-intensive industries: real-time guidance, visual aids, and easy access to data for every user. All of this is based on predictive artificial intelligence”,-report John Vicentin, Xerox CEO and Vice Chairman of the Management Committee.