Telia has installed ServiceNow to handle customer affairs and improve performance analysis

Telia’s ServiceNow product owner Gunnel Isakson and enterprise architect Rickard Lundmark talked about how telecom operators have transformed from the huge “legacy” of the old system to the phased introduction of ServiceNow’s overall system support. Now, telecom operators are collaborating with different types of Performance Analytics to find KPIs so that they can measure by themselves and try to improve in different areas. ServiceNow will initially be used primarily in Telia’s customer service management section. Enterprise architect Rickard…

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