Integration of ServiceNow and Cisco DNA Spaces

Workflow application provider ServiceNow provides people with better jobs, and it announced a new integration with Cisco DNA Spaces to improve contact tracking through its Wi-Fi-enabled Proximity Reporting application.

ServiceNow says this integration will help companies bring employees back to the workplace by closely monitoring the workplace from a physical distance. The company has also added new features to its ServiceNow Safe Workplace suite to make business travel safer and easier to manage.

Through integration with Cisco DNA Spaces, ServiceNow and Cisco joint customers can seamlessly import location-based data into the ServiceNow Contact Tracing application and identify potential interactions with affected employees.

The Cisco DNA Spatial Proximity Report enables customers to better understand the extent of each interaction and the potential exposure of workplace floors and buildings. This is based on the Wi-Fi network connection between the employee and the laptop or mobile device, so the case manager can take wise measures immediately. The new integrated solution will prevent the spread of infectious diseases, such as COVID? 19. Help reduce workplaces by identifying on-site employees who may have been in contact with affected employees, ServiceNow said.

ServiceNow will also launch the new Employee Travel Safety application as part of its Safe Workplace suite. The app is readily available and allows organizations to pre-authorize business travel for employees based on the security of the destination. Automatic verification of health conditions before and during travel and daily contact tracking and automatic check-in help ensure that company safety guidelines are followed to make travel safer.

The ServiceNow Safe Workplace suite has been downloaded by more than 700 organizations, including Bank of Bremen, American University, Coca-Cola European Partners, and North Carolina, and ServiceNow will continue to plan to release new versions twice a month to meet changing customer needs. Consider the dynamic nature of the COVID-19 pandemic.