ServiceNow announced new solutions for financial services and telecommunications, and outlined its strategy in the healthcare sector. New solutions for financial services and telecommunications enable customers to change their business processes and create value within their industry background and scale.
The announcement comes as organizations across all industries are struggling to meet changing business dynamics and customer expectations, as well as employees working remotely during the pandemic. CEOs are under pressure to meet the ever-increasing expectations of customers and employees and find new ways to stay ahead of the competition in the digital economy. ServiceNow says that companies must be able to connect silos and processes to keep up with major changes, reduce costs and maintain customer satisfaction.
ServiceNow has further introduced telecommunication service management to improve telecommunication services and operations by connecting customers to the network on a single platform. The solution can help providers break the data silos between customer service and network management. When employees work remotely, this is more important than ever, leading to major changes in network usage and bandwidth. Accenture will become a partner of ServiceNow’s new telecommunications solutions, supporting organizations in their digital transformation based on specially designed workflows.
New financial service operations products help institutions support employees and improve efficiency by connecting front and back processes to the platform. Financial services operations help organizations digitally transform old manual work methods, so organizations can provide a better customer experience and optimize operational efficiency to reduce costs. Deloitte and ServiceNow are working together to implement new workflows that are changing the way banks operate.
ServiceNow is expanding its industry solutions to the healthcare sector. ServiceNow intends to develop healthcare solutions to help organizations safely optimize and automate critical clinical and business workflows for different types of care. ServiceNow has appointed Mike Luessi as general manager of healthcare and life science solutions to lead this department. In addition, KPMG (KPMG) will become a partner of the healthcare provider ServiceNow solutions. This collaboration combines KPMG’s expertise with the powerful functions of the NOW platform, which can change the way healthcare providers work and the treatment effects of patients.
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