Nicola Atticus Senior Consulting Solution Consultant – EMEA Global Strategic Partner Via ServiceNow Try to answer the question why people choose IT career.
According to Attico, as the first motivation, you might want the world to get better. “Although often -hold- In most cases, it needs to perform some tasks, such as resetting the password, repairing the PC or installing patch, Update the program or reconnect to the server.Although it is undeniable that there is a beautiful and bright future in reality“.
The second attic, between The biggest change we will see in the IT field in the next 5 years, We can put the following in the first place, and it is still in the emerging stage today.
They will be interrupted strict control -IT works through silos and incoherent teams.But now it’s possible to experience Development and operation“And prevent failures by creating systems that can repair themselves.
Training related to manual systems will cease -We need to go beyond the basic level of artificial intelligence (AI) and achieve predictive intelligence. Then, IT employees will become trusted business consultants.
Automation above the ticket level-The accident ticket is opened every day in a continuous cycle.of work process Digital technology can be automated at deeper and more granular levels at all business levels.
New Experience -IT will spend less time performing basic inspections or powering the infrastructure. This means it will be able to focus on emerging technologies, such as virtual reality and augmented reality, as well as AR and voice and gesture-based interfaces.
“On the road to renewal -Atico- The company may realize that it is on the path of change, but employees, product and process strategies are not consistent. This can be called a “friction point”.“.
“A development team that is questionable and shaken at this point may find itself in the so-called Dev Cowboy stage -Continue to the loft- You will encounter over-deployment and inefficiency anywhere, anytime.We must take another path, leading to a stable stage“.
During the change, the team can use the function Development and operation ServiceNow can create rules and automatically approve change requests within the risk threshold of the change request.
When the company’s IT strategy is structured and aligned in this way, it can flow and develop quickly.
How HSBC is changing human resources through ServiceNow
HSBC is a major player in the world of financial services, with 275,000 employees worldwide. “The company has conducted many trials of regional changes in human resource management -Atico- This leads to different levels of customer experience. An internal survey also revealed that employees want HR to be faster and simpler to reflect how apps and services work in other aspects of life.The company also found that personnel managers were unwilling to change, which hindered productivity“.
Therefore, HSBC decided to adopt ServiceNow’s cloud-based platform. “Our solution -Attico explained- They enable digital workflows to create a good experience for employees and the company and increase productivity.” With the assistance of SAP SuccessFactors, a new level of employee experience has been developed to standardize organizational procedures in 66 countries/regions for all hopes and HR Interactive employees provide one-stop service”.
The company now has a maximum daily login of 190,000, of which 50% of the requests are resolved through self-service functions. Employees expressed satisfaction, and email usage dropped sharply.
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