Bechtle Expands “Immediate Service” Capabilities | Service Management and Service Desk

Bechtle’s Service Now activities are organized in a bundle in Hansevision’s newly created “Competence Center Enterprise Service”. Our goal is to train more than 40 experts in the fields of consulting, support and training, and build our own multi-service provider platform to provide digital workflow solutions for corporate and public customers. By the way, the American software company Syncsort opened a new option in the fall to integrate log data from the IBM-i environment into Service Now’s event management.

Through this reorganization, Bechtle hopes to expand its business in the fields of IT service management, IT business management and customer service management. To this end, a joint program was launched to train certified consultants and trainers around the “service now” product portfolio. The plan aims to broadly expand the consulting, implementation and support capabilities of digital workflow solutions.

In the future, services based on “service immediately” technology will be provided through a separate multi-service provider platform. In addition, authorized Bechtle employees will also provide customers with “Immediate Service” training courses.

Immediate service strengthens the ecosystem

Detlef Krause, General Manager of Service Now Germany, said: “A strong ecosystem of qualified partners is essential for innovation, growth and success.” Cooperation with Bechtle […] Reemphasize our mission, […] Pave the way for enterprises to successfully carry out digital transformation. “

Sven Maier, Managing Director of Hansevision, explained: “The close cooperation with Bechtle field service allows us to greatly expand the scope of services around the Service Now project and provide more comprehensive support to customers across the country to establish effective digital processes. “The new competence center will provide this proprietary technology to customers of all companies in the Bechtle Group.

JörgÖynhausen, Managing Director of Bechtle Field Services, added that the latest training program is based on Bechtle consultants’ experience in integrating and operating complex applications. “We are convinced that we can provide excellent service processes based on Service Now, thereby creating important value-added for customers, and in addition to concepts, we also provide implementation and support solutions”,

Since 2017, Bechtle has been working with Service Now. Hansevision is currently a “premium partner” of software manufacturers. As the competence center of the Bechtle Group, the company’s goal is to obtain the status of “elite” and authorized training partner with the highest partner level this year.

Hansevision has been part of the Bechtle Group since 2011 and has more than 100 employees in Hamburg, Karlsruhe, Neckarsulm, Munich and Bielefeld. Digital collaboration experts can help companies and public customers take advantage of the potential of mobile work, cloud and digital workplaces based on the Microsoft collaboration platform. Focusing on users with the motto “Cooperation 4.0”, Sharepoint, Exchange, Skype for Business, Yammer, Delve and other Office365 applications are combined with Wizdom Intranet, Nintex, Service Now and Microsoft Azure as a solution platform.

Image source: Thinkstock / iStock, Sky Blue Photography / Bechtle