A practical guide to enrich the customer experience

Chatbots seem to be an ideal method and are in the plans of many organizations. However, you may have heard stories about companies failing to achieve expected results. Success requires setting the right expectations, understanding the required resources and skills, and having a solid process from design to release.

Watch this webinar for a practical guide on the steps to create a great customer experience using enterprise chatbot solutions. ServiceNow shares with you from the concept of ServiceNow virtual agent to the method of deployment to obtain customer support, and the possibility of using artificial intelligence (AI) to significantly improve the support experience.

Key points:

• Four steps for successful implementation
  Design an appropriate theme to maximize success and satisfaction
• The impact of the real world on customer experience and success

Speakers:
Howard Shaw, head of artificial intelligence products, now supports, ServiceNow
Santiago Abascal, ServiceNow now supports technical support manager
Todd Idler, Director of Product Marketing, ServiceNow Customer Workflow