The cooperation between ServiceNow and Accenture can be traced back several years. As a ServiceNow customer, this well-known technology consulting company has been using the Now Platform workflow for many years for invoice processing, asset management, extensive service desks, and artificial intelligence to control its own IT processes. There are also workflows that apply to your own employees. For example, just recently, Accenture provided the Now Mobile App to more than 500,000 employees.
Photo: marvent-shutterstock.com
As a ServiceNow global elite partner, Accenture is also one of ServiceNow’s largest global listing partners and won the 2020 “Global Partner of the Year” award. But Bill McDermott, who has served as CEO of ServiceNow for nearly a year, said he sees greater potential in this relationship. “The cooperation between ServiceNow and Accenture combines a first-class team, expertise, and our modern workflow platform to accelerate the digital transformation of each company,” he said when establishing a joint subsidiary. Now the activity should be bundled.
“Executives in all organizations know that their technology in the 20th century was too slow, too stuck in silos and status quo to meet the dynamic digital needs of today’s employees and customers,” McDermott said. Now we need speed, agility and flexibility. The joint venture company aims to help all organizations strive to become a digital company in the 21st century.
The Accenture ServiceNow business group aims to support customers in the private and public sectors to accelerate digital transformation and better respond to future challenges. It starts with the productivity of the company’s own employees: for example, the product portfolio of a joint venture includes the provision of self-service and remote work plans, which are designed to provide employees and customers with greater flexibility, mobility, and organizational methods to choose their work.
Most importantly, this should be done by establishing a more modern workplace with platform controlled and technically supported workflows. It aims to enable companies to better balance business needs, meet customer needs, promote employee engagement, meet productivity expectations, and achieve cost optimization in the workplace.
Photo: ServiceNow
The Accenture ServiceNow business group plans to provide companies with industry- and sector-specific solutions and services. These are designed to accelerate the digital transformation plans of companies in the telecommunications, financial services, public management, manufacturing, healthcare, and life sciences sectors. Work process innovation will focus on employee engagement, customer service, artificial intelligence for IT operations, and security and risk management. More industry solutions will follow up soon.
The team in the new business group will be supported by approximately 8,500 Accenture experts familiar with the ServiceNow product line. It brings together experts from the two companies with special knowledge in the fields of conversion workflow, platform development, marketing, sales, and corporate development in many industries. Your task now is to develop industry-specific solutions that will bring measurable benefits to customers.
Some of these solutions are already in use, including in Germany. For example, Boehringer Ingelheim, a leading pharmaceutical company with more than 51,000 employees, uses ServiceNow’s Now platform and Accenture services to create seamless and easy-to-use experiences for employees and customers around the world. “Our partnership with Accenture and ServiceNow strategically strengthens our innovation capabilities,” explained Andreas Henrich, corporate vice president of IT Enterprise Data Services at Boehringer Ingelheim. By optimizing the employee experience, the company has improved the efficiency of its work processes and reduced the complexity of its own systems, so that the business is now moving in the direction of growth.
#ServiceNow #Accenture #Joint #Subsidiaries #Digital #Transformation
More from Source