ServiceNow Japan / Mynavi co-hosted the DX / CX online seminar on March 2 as a guest speaker-what is the communication design to achieve customer success? ｜ KDDI Evolva Press Release

Now, under the influence of the new coronavirus infection, it is necessary to accelerate the economic development of the new normal era of the DX (digital transformation) movement, the practice of new working methods, and the realization of CX improvements to meet the needs of diversified customers.

In this seminar, three experts came to the stage, from the perspective of BPO/contact center, on the latest solutions to corporate actions and policies announced in DX Report 2, telecommunications and service providers, and specific issues for information system companies DX/CX. let me introduce.

● Online seminar application: https://news.mynavi.jp/itsearch/seminar/460

The contact center is the front line that continues to support the life infrastructure, communications and network support of the company and its customers. In the KDDI Evolva phase plan, combined with specific examples of “people and digital” easy communication design based on the diversified customer demand survey results based on digitalization and the spread of the new normal, I will describe the methodology of realizing DX/CX and your specific technology. We look forward to your participation and viewing.

■ Online seminar plan
Program① 14:00-14:30
The essence of DX promotion and policy formulation of the “2025 cliff” issue
Ministry of Economy, Trade and Industry Mr. Noriaki Izumi, General Manager of the Strategic Planning Office of the Information Economy Division, Bureau of Commerce and Information Policy

After compiling the “DX report-overcoming the IT system” cliff 2025 “and the overall development of DX -“, the Ministry of Economy, Trade and Industry, which promotes both corporate and market policies, will formulate a new effort to overcome the corona disaster as a DX acceleration policy, we will introduce DX Summary of report 2 and the development of digital market infrastructure, as well as domestic and foreign trends.

Program② 14:30-15:00
Challenges and Directions of Telecom Services in the New Business Environment
ServiceNow Japan GK Solution consulting business management
Mr. Takuy​​a Shintani, General Manager of Communication SC Headquarters, First SC Headquarters

In the new business environment such as the rise of new technologies such as 5G, the Internet of Things, and the cloud, the new normal, and the reduction of mobile phone tariffs, the telecommunications industry needs to respond to diversified customer needs every day. We will use examples to illustrate the key points of providing differentiated services in a timely and high-quality environment in such a business environment.

Program ③ 15:00-15:30
What is the communication design to achieve customer success?
KDDI Evolva Co., Ltd. Toshinori Tamura, General Manager of Consulting Department of Planning Division

Under the new normal, the communication methods of customers’ needs for customer support are becoming more and more diversified, and the importance of non-face-to-face support in the contact center has become increasingly prominent. In this seminar, we will combine successful cases to introduce the key points of communication design based on contact reason analysis to achieve customer success.

● Online seminar application: https://news.mynavi.jp/itsearch/seminar/460

■ Online seminar summary

• Subject: “What new terms of service does the telecommunications industry need now?”
• Reminder date: March 2, 2021 (fire) 14:00～15:30
• Deadline for registration: March 1, 2021 (Monday) 15:00 After the registration is accepted, the secretariat will inform you how to watch.
• Organizer: ServiceNow Japan GK
• Co-organizer: Mynavi Corporation Mynavi News Seminar Management Office

■ Introduction to KDDI Evolva speakers
Toshinori Tamura, General Manager of Consulting Department of Planning Division
Joined the company in 2005. After managing the BPO/contact center, he established a digital professional unit to demonstrate BPR using AI/RPA, and became the general manager of the consulting department of the planning headquarters in 2020.Leading assessment and consulting services

, Using people and ICT to solve corporate BPR under the new normal, and promote measures to increase participation and CX.
* About KDDI Evolva’s evaluation and consulting services
“Assessment consulting service” visualizes the different potential problems of each client company and proposes improvement measures. In addition, based on the experience and know-how of center operations, we provide manual and digital business classification and design, the introduction and construction of AI/RPA solutions, and the implementation and verification of BPO operations.

https://www.k-evolva.com/services/assessment-consulting/

The product names and company names in the text of this press release are trademarks or registered trademarks of their respective companies.

◎ Contact