Internet provider Belnet has adopted Servicenow’s IT Service Management (itsm) solution. To this end, it hopes to improve its operational performance. For example, by providing more effective service and improved customer service. The realization is realized by Fujitsu.
Belnet hopes to replace the open source ticket request system (otrs) software based on open source software because it is at the end of its life cycle. It chose Servicenow as the execution platform for its cloud strategy. Belnet’s new Servicenow environment, in addition to merging the Itil process to make its services meet the needs of the corporate community, also integrates all the old information needed by the service desk staff and operations team to perform their tasks.
Belnet has switched to the cloud through this implementation. This means it can better control costs and gain flexibility compared to managing its own platform. In addition, the Servicenow solution lays the foundation for Belnet’s future digital transformation strategy. To this end, Internet providers are considering using the entire Servicenow platform in addition to its Itsm solution.
Belnet used the framework agreement signed by Fujitsu and the Belgian non-profit organization Smals to select Fujitsu as the partner for this modernization. The latter is a Belgian non-profit organization that supports and guides welfare agencies and government services in the field of IT management.
#Belnet #improves #operations #Servicenow
More from Source