Released on January 30, 2020
Serve immediately Signed an acquisition agreement Channel artificial intelligence, A Mountain View company specializing in artificial intelligence-based dialogue platforms.The operation is designed to Enhance ServiceNow’s deep learning capabilities and accelerate its vision, supporting all major languages through the Now platform and the company’s products (including ServiceNow virtual agents, service portals, workspaces, and emerging interfaces).
Debu Chatterjee, Senior Director of Artificial Intelligence Engineering at ServiceNow, said: “When people can do things in their native language, work may be smoother.” “Through deep learning, the conversational AI function of Now Platform allows you to resolve work requests or tasks initiated by virtual agents in German. Customer requests initiated in Japanese. Passage’s artificial intelligence technology will enable us to accelerate the realization of the vision of empowering senior employees and customers to provide outstanding workflows. ServiceNow believes in making the workflow of the entire enterprise in all major languages smoother.”
Passage AI’s conversational AI platform is built on a deep learning model that is trained to understand text in all major languages. By combining Passage AI’s conversational AI capabilities with its Now Platform and digital workflow capabilities, ServiceNow will expand its support for chatbots in non-English languages and enable organizations to better understand the meaning behind requests. So you can take action to get the job done.
The Now platform includes powerful AI and machine learning capabilities to help provide outstanding employee and customer experiences and unleash productivity.
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