Now platform Paris, business agility»inno3

Today, it is imperative for companies to be able to maintain efficiency and functionality in the face of sudden changes, because they are called “normal”. Even in the near future, no organization will be able to withstand the ability to be unprepared in an emergency, and to stay on the market, it must conduct self-testing and prove itself. flexible.

For example, the past few months have shown that with the help of technology, even more, work that has never been thought of before can be done remotely, or even anywhere. Flexible and agile business process and work flow It’s really important to do this On one platform Who can hug The key workflow of each company. There are three: it, Those around Personnel management- Understand all the nuances-and with customer In any case, even in emergencies, even in more cases, you need to ask for help, and you need to feel the company’s intimacy.

Now platform Paris release

These are also fundamental calls for action Paul Smith, Senior Vice President and General Manager Emea di ServiceNow On the occasion of Introduction to Paris, Newly released Platform now, It introduces some basic innovative technologies to solve key problems caused by medical emergencies and emergencies Coronavirus disease.Obviously, the basic development mantra is well expressed Chris Pope, Vice President of Innovation at ServiceNow: “Behind every good experience, there is a well-designed workflow”And be able to use Overcome the functional workflow of silos, Can be executed independently of the system, can give life Single fluid operation model Cross-department, to bring a better experience for employees and customers, thereby increasing productivity.

Differentiate proposals Serve immediately Three elements are agreed: A platform Can be used as the basis for all workflows A single data model And based on Single architecture.The premise is to be able to identify three key areas (IT, customer service, personnel management) security, automation, forecasting, digitization and process optimization Overall asset view (Equipment, system, facility and personnel) Platform now command. Use can also simplify activities and processes, and in companies, activities and processes are carried out through non-functional processes of e-mail (for example, using spreadsheets) and have all relevant restrictions.

Give a simple example-the function Configuration management database (Cmdb) With all the information related to the information system and the relationship between them, Asset hardware software In use, they are proven to have comprehensive functions not only in the IT department but also in personnel management.Then the ability to solve problems work process Based on the no-code/low-code approach, it can provide employees with services and information in a coherent manner, thus saving time, especially dedicated resources.

Proposed platform Current service It can then be integrated and able to communicate with heterogeneous systems and infrastructure.For example, the proposition sapIn ERP and finance, human resources, supply chain, platform fields Adobe For marketing, Microsoft Dynamics 365 At a discount, Splunk (Big data) and Azure, ws E Google Cloud Platform, About the cloud.Also for this pope Specifically refers to “Scalable and flexible infrastructure”.

Enter the details of the release Paris, Six are the solutions/services and key innovations that are now available.

use Business continuity management In the event of a crisis/emergency, modern and automated analysis of business impact can be performed, which is a tool for developing solutions. Business continuity with Crisis management, Using context in the same platform Current service Enhance operational flexibility.

In the specific field of hardware asset management, Hardware asset management Utilize all necessary contract and inventory references for hardware and equipment to automate the life cycle of IT assets so that you can make informed decisions more accurately and accurately monitor the actual location of available hardware IT resources.

In order to optimize the use of legal services and provide visibility of related operations to reduce the sending of repetitive and non-functional emails, Paris include Delivery of legal services. As for the new “vertical” solutions, such as Telecommunications company E financialThey will enable organizations to transform business operations and create value on a large scale within their industry context.E.g Financial Services Business Helping banks connect teams and systems Front desk, intermediate E Backstage To provide services to customers faster and digitize key work processes, such as payment and credit card transactions.

Telecom Service Management By adding advanced platforms to those who provide assistance to better monitor customer status, we provide customers with a proactive experience and greater flexibility in managing services.At last Telecom network performance management Provide a unified view of the installation base and capacity for the network operations team Analyze, correlate and resolve incidents And alerts from multiple network monitoring platforms.So comment on the ad Filippo Giannelli, ServiceNow Italy Manager: “I Class C They realized that the architecture of the twentieth century was too slow and seemed helpless in the modern fluid working environment that required speed and agility.The advantages Current service It happens to have a single architecture, single data model and native cloud platform, which can provide work process The company needs to bring rich experience to employees and customers. The Paris version of Now Platform offers a smarter experience thanks toartificial intelligence, And improve flexibility and cost optimization. This provides the company with the conditions needed to succeed in the new normal economy”.

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