Oracle Cloud Infrastructure announces ServiceNow integration to improve management of multi-cloud environments

OCI services are now paired with ServiceNow’s IT operations management visibility solution, so companies can use their existing management platform to automate, coordinate, and optimize their infrastructure resources.

Oracle announced that ServiceNow, one of the leaders in digital business processes designed to facilitate the work of operators, now supports Oracle Cloud Infrastructure (OCI). Client companies will be able to access and manage OCI resources through their existing ServiceNow portal and ServiceNow’s IT Operations Management (ITOM) visibility application, thus having a single dashboard to manage the resources they use in various public cloud environments , Including Oracle and other major cloud providers.

Oracle Cloud continues to expand its product portfolio and currently includes 29 Oracle Cloud regions, Oracle Government Cloud and 7 Oracle-Microsoft Azure global interconnect regions, while providing the most comprehensive support for hybrid cloud strategies. Many international companies also choose ServiceNow as their IT service management (ITSM IT Service Management) and IT operations (ITOM IT Operations Management) reference platform. Through this integration, these companies can now use ITOM Visibility to discover and manage OCI’s IaaS, PaaS, and CaaS resources like other cloud resources.

As companies increasingly rely on multi-cloud environments, they need to be able to easily manage all cloud resources. , Scott Twaddle, vice president of Oracle Cloud Infrastructure Products, Industries, and Partnerships. This announcement is a major advancement for all customers who use Oracle and other major cloud providers to handle their most critical business applications. Our customers can now use their existing ServiceNow portal to view and manage all their cloud resources, including Oracle resources.

ServiceNow and Oracle announced the integration of ITOM Visibility with OCI so that customers can access inventory and analyze cloud resource usage in their OCI environment. All discoverable Oracle Cloud resources are retrieved and stored in the ServiceNow Configuration Management Database (CMDB), which can then be used to monitor the availability of IT services and operations of these resources, as well as monitor the level of support. Combining CMDB content with ServiceNow’s AIOps solution also allows customers to monitor the load deployed in OCI and provide service context through label-based service mapping.

Through this integration, ServiceNow and Oracle make it easy for organizations to increase the productivity of distributed teams so that they can complete products and services faster, access powerful analytics, and create superior experiences for employees, no matter where they are. Said Jeff Hausman, Director of Operations Management (ITOM, ITAM, Security) and Data Systems for ServiceNow. Our joint customers using Now Platform and OCI will benefit from the best of both worlds, maximize the value of their cloud investments through a seamlessly integrated experience, and use the full power of artificial intelligence to take a proactive approach to manage their operations.

Companies such as Network Rail have benefited from the integration between Oracle and ServiceNow. Network Rail operates the 20 largest railway stations in the UK and operates and develops UK rail infrastructure, including more than 32,000 kilometers of railways, 30,000 bridges, tunnels and viaducts, and thousands of signal equipment and level crossings.

At Network Rail, we use ServiceNow to track the status of our systems and equipment. We are very happy to see that we can now observe our Oracle cloud infrastructure deployment. , Said Iain Sear, Network Rail Middleware Infrastructure and Database Director. We look forward to using these two systems more deeply to better serve our customers and our operations team.

Source: Oracle

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