ServiceNow launches a unified agent platform designed to combine diagnosis and event automation

ServiceNow is launching a unified platform to collect diagnostic information across enterprise applications, the cloud, and local infrastructure to better automate incidents and prevent outages.

The company is launching Agent Client Collector (ACC) to provide visibility and allow service and operations teams to resolve incidents automatically. ACC also aims to proactively identify and prevent service interruptions.

ServiceNow and ACC’s approach is to unify agents into one platform. Traditional agents are usually isolated, focusing on specific hardware, software, and cloud platforms. ACC will also use its data to optimize spending.

Features of ACC include:

• Policy-driven monitoring of applications and endpoints. ServiceNow is seeking to enable customers to reduce spending on independent monitoring tools.
• View the endpoint configuration and performance data in the agent workspace in real time through a function called Live Asset View.
• Automation manual for service and operations teams. The automation manual will cover hardware asset management that collects asset attribute and performance data, as well as software asset management that focuses on inventory, usage, and spending optimization.

ACC can support ServiceNow products across IT Operations Management (ITOM), IT Service Management (ITSM), Hardware Asset Management (HAM), Software Asset Management (SAM) and Security Operations (SecOps).