ServiceNow focuses on integration with the new Now Platform

The goal of ServiceNow has always been to optimize the workflow to simplify the process, thereby creating benefits for the company, employees and customers.But if until a few years ago Current service Only recognized by the IT service management department, the company has now turned to A unified platform that integrates various workflows.

A strategy that seems to have proven ServiceNow correct, which records the renewal rate in its Now Platform subscription 98% The turnover increased by approximately 33% On a global scale, Italy is close behind.

“ServiceNow’s contribution through its Now Platform is the establishment of engines and mechanisms to digitize the workflow. We built the platform, and then built some applications on this platform. These applications are dedicated to various topics (such as HR topics or Customer Service Theme” Start Mauro SormanAfter three years of experience as the Vice President of Solution Sales in Europe, the Middle East and Africa, he recently served as the helm of ServiceNow Mediterranean.

Now Platform provides a unique integrated experience

On the other hand, one of the strengths of the Now platform (essentially distinguishing it from competitors) is that it does not propose a single workflow, but a single platform that can develop more organic digitalization by establishing connections. Transformation strategies are local to different regions.

“No longer needed -Solimene explained -For example, create integration between HR-related digital workflows and IT-related digital workflows because they are already integrated locally. All you have to do is simply expand your interest in other fields.”

Therefore, although competitors have built a single system for each problem and solved all the problems related to the integration of these systems, ServiceNow provides a complete platform that is fully integrated in the cloud and provides the company with all the necessary solutions. The ability of the tool. Address the new challenges of digital transformation by providing a single engine that can be expanded as demand grows and supported by Service Now workflows and external parties (we talked about possible future integration with Oracle and SAP).

New York release

The now released Now Platform (called New York) is the most active city in the United States. You can find the illustration in the previous article. It introduces two major innovations: Now Mobile and Mobile Onboarding, which eliminate friction in the user experience And realized the intuitive experience. Daily work activities.

Other new features of the new version include the automation of financial settlement operations and the release of the DevOps suite, which provides CIOs with a modern and innovative tool to manage digital transformation.

This is a simple and straightforward kit, and it should be remembered that even people with low technical levels can automate it.

How the role of the CIO has changed: all explained in the survey

But when it comes to CIOs, we understand how platforms like ServiceNow’s Now Platform represent the ideal tool in their hands.

In fact, CIO is profoundly changing his skin, becoming more and more real business partner.

“Today’s Chief Information Officer -Solimene explained- They are members of the company’s board of directors and consider other numbers such as human resources, finance or peer security directors. CIOs actively participate in the definition and pursuit of company strategy by bringing their culture, which is the process of applying technology to digital transformation.

According to a new survey conducted by ServiceNow of 516 CIOs in 11 countries (including Italy) and 24 industries, “CIO turning point” Successful CIOs first regard themselves as businessmen with technical skills, while only a few years ago, CIOs were just technical personnel with certain business skills.

“Chief Information Officer -Solimene pointed out -Today, his important task is to make the other actors on the board of directors get along well, and to make his colleagues understand the possible impact of using technology and what can be achieved by starting a technology-based transformation process.

And give

Research shows that 63% of CIOs today believe that business and leadership skills are more important than technology, and the most successful CIOs seem to be those who position themselves as business visionaries.

CIOs who think they are more efficient than others have the following three points:

• Better digital workflow
• Develop and care for relationships with senior staff
• External attention to customers

Successful CIOs focus on strategy, not operations, and align IT goals with business goals. These CIOs report higher productivity and customer satisfaction, and have closer relationships with other business leaders, especially CEOs and human resources managers (CHRO).

Most CIOs also agree that establishing partnerships and cross-team projects at the management level are crucial factors:

• 64% of CIOs stated that their job is to train other senior managers in technology
• 69% of CIOs realize the importance of establishing a roadmap with the CEO
• 77% of CIOs said their main responsibility is to work with CHRO to develop talent strategies

From a technical point of view, the most successful CIOs build consensus through automation and workflow integration, and introduce digital workflows to increase profits. These CIOs recognize the importance of digital workflow for improving efficiency (80%), financial performance (78%), productivity (78%), employee performance (76%) and innovation (75%).