Today’s IT function is at the core of a company’s infrastructure, and its operations are managed through solutions that usually need to be expanded with new workflows in response to the continuous development of the business.
Companies often do not have enough professional developers to answer this question, provide high-quality, fast-to-market applications, and will not cause problems when they need to be modified or expanded.
This is why ServiceNow bases its IT Service Management (ITSM) solution on the Now platform, which allows-through ServiceNow App Engine’s low-code development tools-to create applications to locally extend pre-configured ITSM workflows or define new jobs Stream. New, no need to write code and resort to professional developers.
In this white paper, ServiceNow discusses the capabilities of the Now platform, five ways to create or extend IT workflows, and some practical cases where customers develop custom workflows to automate their IT processes.
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