ServiceNow’s new platform helps businesses facing hybrid work challenges

ServiceNow has announced the release of its Now Platform ROM, which delivers hundreds of innovations to help organizations adapt to the hybrid work era.

ServiceNow has a customer base representing approximately 80% of the Fortune 500. The company says as the global economy expands at its strongest post-recession pace in 80 years, the Now Platform ROM release will give organizations the tools they need to create agile work environments and deliver new customer and employee experiences. The latest platform release brings a number of new AI and automation capabilities, allowing IT teams to adjust to new ways of working.

“The rapid launch of hybrid work has accelerated the digital imperative and changed the 21st century business model forever,” says Chirantan “CJ” Desai, Chief Product and Engineering Officer, ServiceNow.

“Our customers need digital platforms that enable seamless, engaging employee and customer experiences in any environment, helping them stay agile, resilient and productive. With our latest release, ServiceNow allows businesses to spend hours at work. To help people navigate the workflow solutions that matter in a new economy.”

“In the ROM release, new employee-focused solutions, delivered through a unified employee experience platform, allow organizations to create simple, engaging employee experiences from anywhere, so that employees can navigate work moments with ease and confidence. can,” he says.

Some of the new Now Platform solutions include:

• Employee Center: It acts as a digital command center for the hybrid workforce. It provides a single, connected interface for employees to quickly find personal information, complete tasks, receive assistance, and request services across departments including IT, human resources, facilities, procurement and legal. Organizations can turn information and services into dynamic, personalized topic pages so that employees can access information more easily. The Employee Center will also integrate with Microsoft Teams.
• Employee Travel Management: This facility provides a connected experience for cross-departmental journeys such as onboarding, work transition and off boarding. It also empowers HR teams and managers to personalize resources, plans and needs on a single platform.

In today’s increasingly challenging talent environment, 3.6 million Americans quit their jobs in May 2021 alone, ServiceNow says, with fatigue a likely factor in departure. It says that digital transformation is no longer the only driver of growth and productivity. It is imperative to help employees find a better balance in the hybrid world of work and keep them creative, productive and engaged.

“In the transition to hybrid work, organizations will be tasked with making the overall employee experience efficient, frictionless and collaborative, which in turn will increase engagement and productivity,” said IDC General VP and Chief Information Officer, Suite Tech Agenda Lead Say, Phil Carter.

“Simplifying the employee experience will be key in achieving this, ensuring that employees have access to work solutions in one place, from anywhere, and in multiple ways. We look forward to the new solutions from Service Now.” Will provide more resources for employees to make their lives easier. New era of work.”

The shift to hybrid work due to talent shortage is accelerating automation across the enterprise. ServiceNow says mass automation will be imperative for 21st century businesses to free employees from managing mundane tasks, allowing them to focus on projects that drive business value.