ServiceNow announced new products for telecommunications and financial services, and provided more detailed information about its healthcare and life science industry strategies.
The company also announced that it has established a strategic market partnership with KPMG to support healthcare providers in the digitalization of clinical and business workflows.
telecommunications
Communication service providers are in one of the biggest opportunities in their history-the launch of 5G.
ServiceNow’s new telecommunications products, telecommunications service management and telecommunications network performance management, will expand ServiceNow’s functions in customer service and network operations through new telecommunications dedicated applications for active customer service and automatic service assurance.
The new product will enable service providers to better manage customer requirements, and quickly identify network problems, so that they can be resolved faster.
Service providers will be able to easily connect to their customers’ systems to provide an excellent experience at a significantly reduced cost.
In January, ServiceNow announced that Accenture will become a strategic market partner for ServiceNow on its new telecom solutions.
ServiceNow has developed new telecommunication products based on cooperation with leading telecommunication companies including BT.
Generally listed later this year.
financial
ServiceNow Financial Services Operations is a newly launched product whose workflow can digitize customer requests, such as credit line increase and payment inquiries.
The new product will provide employees in operations with a single system of action and cross-system-of-record insights, so they can manage processes end-to-end and collaborate across departments in real time.
Generally listed later this year.
ServiceNow and Deloitte have established a strategic marketing partnership to introduce banking solutions into ServiceNow’s new financial service products.
Deloitte will provide banks with solutions based on the Now platform, such as a unique complaint management solution and a timely Small Business Association Payroll Protection Program (SBA PPP) forgiveness solution, which will help solve the urgent and practical challenges of its bank customers .
health care
ServiceNow also announced its commitment to develop healthcare and life science products.
Mike Luessi recently joined ServiceNow as the general manager of healthcare and life sciences, leading the solution strategy in this area.
KPMG will help guide ServiceNow’s product roadmap and create healthcare provider-specific digital workflow solutions, such as physician onboarding and certification.
Generally listed in 2021.
ServiceNow CEO Bill McDermott said: “We are bringing the workflow revolution to every industry to accelerate digital transformation.”
“In the telecommunications industry, the Now platform and 5G will intersect and fundamentally reshape the traditional experience. As the economy begins to reopen on a large scale, we will provide financial services leaders with innovative new tools to enhance customer loyalty. and Together with our partners, we will be more inspired to help our customers meet all the challenges and opportunities of the 21st century economy.”
#ServiceNows #telecommunications #finance #healthcare #solutions
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