SolarWinds announces planned integration with ServiceNow Service Graph Connector

Austin, Texas –Business line)-SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT management software, announced today that by integrating its Orion platform with Service, it has joined the ServiceNow®Service Graph Connector Program (Technology Partner Program) New name). Graph helps customers quickly, easily and reliably load data from SolarWinds to ServiceNow-to achieve better IT management results.

The Service Graph Connector utilizes the expertise of ServiceNow technology partners and ServiceNow engineering technology to provide a fast and reliable method for importing third-party data into ServiceNow Service Graph and Configuration Management Database (CMDB). The service graph connector for SolarWinds Orion enables customers to:

• Automatically use the list discovered by SolarWinds Orion Platform products to populate the service graph and CMDB, including network equipment, server systems and public cloud instances. This will increase the information that ServiceNow fills in the CMDB.

• Use Service Graph and CMDB to arrange the synchronization and reconciliation of asset data, including system hardware components, network interfaces, operating system details, installed software, cloud instance information, etc.

• Establish associations and stack relationships based on the discovered environment, so as to perform faster root cause and impact analysis on interrupts.

ServiceNow Service Graph is a system of record for next-generation digital products and services that can address the entire technology stack from infrastructure to application layer. It includes ServiceNow’s CMDB, a repository of all infrastructure, relationship and configuration management information. With Service Graph, IT organizations can use a broad and in-depth data foundation to manage the entire life cycle of digital products and services. In addition, it is the foundation of all ServiceNow products, allowing customers to combine technical components, people, and processes to form a service-oriented view. This connected approach enables customers to use their existing CMDB investments to rationalize investment portfolios, automate development, simplify cloud and security operations, manage risks and understand ROI, thereby driving high-value business results.

“ServiceNow leads the future of work by creating great experiences for enterprises,” said Jeff Hausman, Vice President and General Manager of IT Operations Management, Security and CMDB at ServiceNow. “We are very pleased that SolarWinds has integrated the Orion Connector for Service Graph, which can help predict and prevent problems and automatically solve problems by speeding up root cause analysis, reducing average resolution time and speeding up the realization of value for mutual customers.

“With the development of hybrid IT models in enterprises, we have seen our customers rely more on platform integration, which will allow IT professionals to perform a simple analysis of their technology infrastructure,” said the vice president of research and development. Ross Fujii said. Partnership, SolarWinds. “We are very pleased to partner with ServiceNow to provide Orion users with another way to deepen their IT asset tracking and monitoring capabilities while enhancing their larger service management strategies.”

As the integration of ServiceNow with the SolarWinds Orion platform continues to grow, IT professionals will be able to:

• Quickly send alerts from SolarWinds Network Performance Monitor (NPM) and Server and Application Monitor (SAM) to ServiceNow events.

• Provide a rich workflow to monitor related events from Orion Events to ServiceNow Event Module.

• Populate the ServiceNow service graph and CMDB with the list discovered by SolarWinds Orion products.

To learn more about the ServiceNow service graph connector program and its integration with the SolarWinds Orion platform, please visit https://www.solarwinds.com/topics/servicenow-integration or visit the ServiceNow store here.

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About SolarWinds

SolarWinds (NYSE: SWI) is a leading provider of powerful and affordable IT management software. Our products provide global organizations (regardless of type, size or complexity) with the ability to monitor and manage their IT services, infrastructure, and applications; whether locally, in the cloud, or through a hybrid model. We continue to work with technical professionals (IT service and operations professionals, DevOps professionals, and managed service providers (MSP)) to understand the challenges they face in maintaining high-performance and high-availability IT infrastructure and applications. The insights we get from them, such as the THWACK community, enable us to solve easy-to-understand IT management problems in the way technical professionals want them to solve. Our focus on users and commitment to excellence in end-to-end hybrid IT management have made SolarWinds a global leader in network and IT service management, application performance and managed service solutions. Visit www.solarwinds.com now for more information.

SolarWinds, SolarWinds & Design, Orion and THWACK trademarks are the exclusive property of SolarWinds. Worldwide, LLC or its affiliates are registered with the US Patent and Trademark Office, and may be registered in other countries or are in the process of registration. All other SolarWinds trademarks, service marks and logos may be common law marks, or have been registered or are in the process of registration. All other trademarks mentioned in this article are used for identification purposes only and are trademarks (and may be registered trademarks) of their respective companies.

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