TIVIT and ServiceNow sign a partnership to bring flexibility to IT operations

A kind TivetIs a Brazilian digital solutions multinational company, announced on Thursday (3/5) Current service, The software developer is located at A cloudIn addition to extending the functions and advantages of ServiceNow to more than 2000 TIVIT customers, it can also simplify the management of the company’s own IT operations.

According to TIVIT, hiring IT Service Management (ITSM) on a 100% cloud platform runs counter to the company’s plan to modernize its technology operations. With the adoption of ServiceNow, TIVIT employees and client companies will be able to more effectively execute various workflows in their IT and business areas.

In addition to IT-related tasks, the ServiceNow platform also allows access and management of other areas such as HR, B2C and B2B customer service, or the creation and definition of workflows in general.

TIVIT also cited a recent Gartner study, the “2019 IT Service Management Strategic Roadmap”, which justified the adoption of the ServiceNow platform. This study highlights the need for companies to adopt a new position from service providers to seek process digitization, tools And culture, and the need to change the way of thinking-from the perspective of technical projects to the way of thinking of consumables.

Although the cooperation was officially announced today, the partnership can be traced back to the middle of last year, that is, TIVIT started implementing the ServiceNow platform in July 2019. According to the company itself, the IT service catalog has been reduced by 77% since then. “The availability of services has been reconsidered in a way that makes sense to employees, rather than structuring services from the perspective of the IT department. It has been observed that the service request time has been reduced by 90%, making the process more efficient and productive”, explained TIVIT Say.

“Using ServiceNow as a partner can bring benefits to TIVIT and our more than two thousand customers,” said Armando Amaral, Director of TIVIT Cyber ​​Security and Governance. “The flexibility of management tools is very important because our customers operate in a wide range of industries. With it, we will be better prepared to deal with the complexity and particularity of each of them. In addition, we are qualified to work in ITSM and digital transformation The field wins new customers in the market, which makes us a powerful integrator with rich experience.”

“It’s very important to participate in this innovation,” said Katia Ortiz, Brazil’s ServiceNow Country Manager. “It’s impressive that in addition to integrating employees and customers, TIVIT also provides all customized solutions.” “ITSM by TIVIT The project is one of the largest projects carried out by ServiceNow in Latin America. There are currently more than 5,000 simultaneous users. The company is listed as one of the region’s main partners in other areas (such as digital transformation), HR, SecOps, Customer service management and IT operations management.”